Refund Policy

We want you to be confident when you enrol. This policy explains when and how refunds are provided for online course purchases.

Eligibility

You may request a full refund for a paid course if both of the following apply:

• The request is made within 7 days of purchase, and
• You have completed less than 20% of the course lessons.

Non-refundable items

• Free courses and courses obtained with a 100% discount coupon.
• Courses where a certificate has already been issued.
• Corporate training and IT service fees, which follow the terms in their individual proposal or offer.

How to request a refund

1. Contact us through the contact page with the subject "Refund request".
2. Include your registered email address and order reference (shown in your Payment History).
3. We review requests within 3–5 business days and confirm the outcome by email.

How refunds are paid

Approved refunds are returned to the original payment method through our payment partner. Depending on your bank, it may take 5–10 business days for the amount to appear. Course access is removed once a refund is processed.

Failed or duplicate payments

If money was deducted but your enrolment wasn't confirmed, or you were charged twice, contact us with the payment reference. Verified failed or duplicate payments are refunded in full.

Changes to this policy

We may update this policy from time to time. The version in effect on your purchase date applies to that purchase.